Return, Exchange & Warranty Policy

At A Cut Above Knife & Leather Co., every item is handcrafted with pride using quality materials and built to last. We stand behind our craftsmanship and want you to be completely satisfied with your purchase.

Lifetime Craftsmanship Warranty

We offer a No-Questions-Asked Lifetime Craftsmanship Warranty on the products we manufacture against defects in workmanship and materials under normal intended use.

If a product fails due to a manufacturing defect, we will, at our discretion:

  • Repair the item at no cost.

  • Replace the item with the same or comparable product.

  • Issue store credit if repair or replacement is not possible.

This warranty covers craftsmanship and manufacturing defects only.

What Is Not Covered

Our lifetime warranty does not cover:

  • Normal wear and tear.

  • Cosmetic scratches, scuffs, or patina from regular use.

  • Damage caused by misuse, abuse, neglect, accidents, or improper maintenance.

  • Intentional damage or modifications made after purchase.

  • Damage resulting from exposure to chemicals, excessive heat, fire, saltwater, or other harsh environments beyond the product's intended use.

  • Edge dulling, chipped blades, broken tips caused by prying or improper use, or sharpening performed by anyone other than A Cut Above Knife & Leather Co.

  • Leather that has naturally aged, stretched, darkened, or softened through normal use.

Returns

Because many of our products are handcrafted or made to order, we accept returns under the following conditions:

Stock (Non-Custom) Products

  • Returns are accepted within 30 days of delivery.

  • Items must be unused, unaltered, and in original condition.

  • Customers are responsible for return shipping unless the return is due to our error or a defective product.

  • Refunds will be issued to the original payment method after inspection.

Custom & Personalized Products

Due to the personalized nature of custom work, all custom or personalized orders are final sale and cannot be returned or exchanged unless they arrive damaged or contain a manufacturing defect.

This includes, but is not limited to:

  • Custom engraving

  • Personalized names or logos

  • Custom leather colors or stitching

  • Special-order knives

  • Made-to-order products

If we make an error on your custom order, we will correct it at no additional cost.

Damaged or Incorrect Orders

Please inspect your order upon delivery.

If your package arrives damaged or you receive the wrong item, contact us within 7 days of delivery with:

  • Your order number

  • Photos of the product

  • Photos of the packaging (if applicable)

We will work quickly to make things right.

Exchanges

We gladly exchange unused stock items within 30 days, subject to product availability.

Customers are responsible for any price difference and return shipping unless the exchange is due to our error.